Eastwood Reviews

So I have ordered a package deal for epoxy primer with sanders and roller kit. So it's been two months and have been told rollers were on back order. Received rollers finally today 6/6/21. Nothing else. Product looks great on line but if you can't supply your customers what's the point and please don't give me excuses like COVID or shipper is over booked. When coming to complete a transaction my part was done and Eastwood your end hasn't. So in short. They may have been in business for 30years, so it's time to hire people who do there job. Would I recommend! How if I can never try the product. Two months behind on my project and extremely unsatisfied. Should get product for free at this point. If this had been a contract on my part I'd have to pay the customer for the long long long long long delays. Consumers beware! Check reviews before purchasing. I didn't read any and now I regret it. I will post my experiences on other website and post so no one else has to endure such failures and excuses. There are none!
Unsatisfied Customer
Everett Trinidad CA

This review is as accurate as I can give one. If you have no dead lines of your own "this place is for you". If you like to order things and wait weeks for it, "they are for you". also if you like to order things in stock and then find out they are back ordered "this place is for you".

After my in-line filter regulator sprung a leak in the diaphragm I purchased one of their Complete Filtration Systems (CFS). After being down for a week my CFS arrived. I installed it and when I tried to adjust the pressure the needle on the gauge wouldn't move. After closer examination I found that when it was assembled they had the needle on the wrong side of the peg. To keep working I installed the gauge off my old filter regulator. I contacted Eastwood and told them about the problem and that I did not want a whole new unit, I only wanted the gauge. They sent a call tag for the whole unit. I told them this was not acceptable but they said they do not sell gauges and that I needed to send the whole unit back. I told them I did not want to be without my compressor for two weeks and that I would send the gauge back and that I was sure someone there was capable of unscrewing a gauge and putting it in a box and mailing it. They once again said they do not have gauges. I told them it was not acceptable and asked for the email address to the parts department or better yet a phone number. They have now quit responding to me. After receiving the bad gauge how difficult is it to remove a gauge and send it to me? They could screw the bad gauge on and send it back China. This is a full failure They don't care about their customers. I am in the beginning stages of a full rotisserie restore of a 1970 Roadrunner and will need paint and supplies, BUT I will not be getting them from a company that has no respect for their customers. I have bought a fair amount of stuff from Eastwood over the years and never had a problem before. There are a lot of sites that sell good products, what set them apart is service after the sale. Eastwood's service is a fail. There is no reason they can't send a gauge other than lazy or inept.

We ordered a set of 6 welding clamps and paid $130 to have them shipped. About 3 weeks went by with no clamps received so called customer service to ask where they were. The lady on the phone was very pleasant and said she would have to get back to us Monday as it was the weekend when we called. She also said the clamps ship directly from the manufacture. Monday she let us know that the clamps would be shipping out. We feel like someone completely dropped the ball and it took calling customer service and then her contacting the manufacturer for us to get them shipped. Also, when shipped it was USPS ground (the slowest least expensive way to ship) so not only did it take a long time to get once shipped we paid an exorbitant amount for all that time going by. I contacted Eastwood to see if they could refund us a portion of the shipping for such horrible service and have still yet to hear from anyone. Extremely dissatisfied and will never spend my hard earned money with this company again.

I purchased an Eastwood Tig 200 welder in July of 2017, used it 6 times. On the 6th time, I stick welded a frame together with 1/8" 6011 rod at 90 amps, it welded, but the heat was inconsistant, going from good weld to too hot then to too cold. I stopped to get some welding rod and when I got back it wouldn't weld and displayed an overload. I contacted Eastwood Technical support and they sent a repair manual which has a trroubleshooting guide that is not very good. Their Technical support is non-existant and customer support does not help. I am now the proud owner of a $750 boat anchor and as a boat anchor it fails also. Buyer Beware. I have yet to find anyone who will work on this machine

Overall I've been very happy with my Eastwood MIG 175. The other day a spring washer broke that helps keep tension on the wire spool inside the welder. I've reached out to Eastwood multiple times and am caught in a loop. They are insisting that the part I need is for the spool gun (an external part used to weld aluminum). I keep telling them that I've never used the spool gun so that really can't be the issue. Their parts department won't talk to me, and they continue to insist that a part of the welder that I've never used and is still in the packaging it was sent in is the problem. This will be my last purchase from Eastwood.

Emailed them over a month ago, no response. I guess they know they sell Chinese crap. Tig 200 won't create an arc in either power input. I want a repair or money back, a response to email would be nice.

Eastwood uses FedEx combined with smart post as one of the delivery methods. I ordered a product needed for a job on Jan. 2nd. They sat on it and then sent it on the 4th. In 10 days of transit, it has barely made it half way to its destination. Eastwood's response was to shrug their shoulders. Eastwood's prices are far from the best, so the trade should be customer service. Not impressed. I now need to go elsewhere for an alternative. I will return the purchase if it ever arrives...

Their system thought my shipping address was incorrect so the their system just used an address from a previous without anyone checking out the issue. Customer service guy said it is what it is.

TERRIBLE PRODUCT DELIVERY! EVEN WORSE CUSTOMER SERVICE!
DONT DO IT!
Love the videos, love the professional instructors, even love the products when you get them a month or more later!

I'd have given zero stars if it were an option. Of course had I checked the reviews prior to placing an order I might have steered clear. Don't make the mistake I made, I trusted the guaranteed delivery date of ordered within the next__hours. FALSE! LIES! UNTRUTHS!
Spent 2 days, 3 emails and 3 phone calls just trying to get someone from LeastWood to confirm when my order would be shipped. Turns out it's shipping after the company had promised it would be delivered? Very convenient that when asked them to cancel my order, "it's released to shipping" was the excuse why they couldn't. Released to shipping? Yet you won't see it until middle of next week? I had no idea USPS was using mules to move packages. But hey, when we pressed they said they'd give us 15% off next order! NEXT ORDER? Ohhhh Hell no! There won't be a next order there will however be a rapid return!

Great instructional videos, TERRIBLE PRODUCT AND CUSTOMER SERVICE!

Being new to getting introduced to welding I watched a video for Eastwood TIG welder for doing home repairs and hobby work. After talking to my son in law he suggested a MIG welder is more of what I should have considered. I called Eastwood that I made a mistake ordering this machine and could I send it back. They did send me RMA # for the return had they been customer friendly and sent me a return label I would have purchased a MIG machine from them. They did not it cost me $43 to have it sent to me for home delivery and to send it back after 2 days it cost me $105. So it cost me $148 for my mistake by not ordering a MIG welder.
Had they paid for the return I would have bought a MiG welder from them they didn't so I bought a
Hobart handler 210 mvp manufactured in Troy, Ohio
With free shipping to Northern Tool. I will recommend everyone stay away from Eastwood welders not a friendly company their welders are manufactured in China same place Covid19 came from.